No matter how you interact with us, Ukraine Aid is committed to protecting your personal information and being transparent about how we handle it. Whether you want to use our services or make a donation, or want to get information or learn more about our work, we will do our best to provide you with what you need.

We are committed to using your personal information in accordance with our duties. Under applicable law, we are required to provide you with the information in this Privacy Policy:

 

What Information We May Collect

When you visit our website or interact with us, we may collect your personal information, which includes name, address, zip code, email address and similar information. The collected information will be stored and processed on secure servers hosted by third-party providers. We take all practical measures to ensure that the personal information we hold is accurate, complete and secure. We will not sell, rent, lease or otherwise disclose your personal information to any third party. However, we may use your personal information to help you visit our website, personalize your experience, and further improve and develop it.

We do not collect and store sensitive information of visitors or donors, such as credit card numbers or security codes. Your credit card information is held by the secure payment processing facility PayPal Payment Gateway Service and is only used to process payments. However, please note that there are always inherent risks in sending information over public networks or using public computers, and we cannot 100% guarantee the security of data (including personal information) disclosed or transmitted over public networks.

If you are under 16 years of age, you must obtain permission from your parent or guardian before providing us with any personal information.

 

How long do we keep your information?

We will keep your personal information for 3 years for the period required by law for tax or accounting purposes.

Your personal information will not be retained for longer than necessary for tax or accounting purposes and to comply with applicable laws. If the personal information we hold is no longer required for tax or legal purposes, we will take reasonable steps to destroy or permanently remove the personal information.

 

We will only share your data for the following purposes

We may need to share your information with data hosting service providers, such as to help us provide services. Website hosting providers will only act on our instructions and are subject to pre-contract review and contractual obligations containing strict data security protection clauses.

Legal requirements: We will comply with requests for disclosure required by law, for example, we may disclose your personal information to the government for tax investigations or to law enforcement agencies for the prevention and detection of crime. We may also share your information with emergency services if we reasonably believe there is a risk of serious harm or misuse to you or others. We always aim to ensure that third parties only use personal information for lawful purposes in accordance with this privacy policy.

 

Your rights over your personal information

You have the right to ask us to delete your personal information, ask us to restrict our processing of your personal information or object to our processing of your personal information. If you would like more information, have any questions about this policy, make a formal complaint about our data protection approach or raise a privacy concern, please contact us at [email protected]

 

The Privacy Notice may change from time to time, so please check this page occasionally to see if we have included any updates or changes and whether you are happy with them.

(Last updated: 25 November 2024)